Top Trending LinkedIn Posts about Customer Service Training

I'm ending the year with the news that my Customer Service Training Course is now CPD accredited!

What does this mean? Every participant attending

A brilliant days Customer Service Training from Kevin Fish, shared with our friends from Parkstone and Ferndown. Some great learnings for us to

Join me for an interactive Q&A session about customer service training. Bring your toughest questions or share them ahead of time as a

Become a better customer service trainer.

I'm facilitating a live online workshop on March 19. It will help you train your customer service team

Customer service training can be expensive. But have you considered trying something else?

Here’s how you can enhance service quality and team performance

What are 3 important reflection questions?


Watch my short video to find out what questions you should ask yourself after each coaching session with

What are 3 important reflection questions?


Watch my short video to find out what questions you should ask yourself after each coaching session with

Is this happening in your contact center? According to a recent study, 90% of Gen Z's (born between 1997-2012) prefer texting to phone

🌟 Excellence in Customer Experience: The Do's and Don'ts 🌟
In today's competitive landscape, prioritising customer experience isn't just good practice – it's imperative

How do you measure customer service training?

Start with clear goals.

Let's say your goal is to "improve customer service."

That goal is too squishy. Measuring

When last did you experience great customer service?

More importantly, when last did your customers experience great customer service from your staff?

Customer service training

🌟 Is Your Customer Service Strategy Remarkable? 🌟

Have you evaluated your customer service strategy lately?

X5 Management's latest blog dives into the importance

CUSTOMER SERVICE TRAINING COURSE! (Customer Service Skills) How to Be GREAT at CUSTOMER SERVICE! https://lnkd.in/ePgQCYA6 #customerservice #trainingcourses #customerserviceskills

Did your holiday booking go like this?


Hopefully the person you spoke to, when you booked asked a few more questions than I did

Did your holiday booking go like this?


Hopefully the person you spoke to, when you booked asked a few more questions than I did

Thank you so much Victoria Feast for causing the biggest 😃 on my face

It was an absolute pleasure delivering customer service training

Are you in the 40%?



Check out my short video to find out what the 40% relates to and how this impacts Service Excellence

Wow 13 years, how time flies


Lots of changes over 13 years on this platform, that I struggle to keep up with. Can

Throwback: Professional Customer Service Training for Field Service Engineers and Service Support Teams in 🇹🇭 Bangkok.  GEA Group
.
.
It was a mixture of learning

𝗜𝗳 𝘆𝗼𝘂 𝗵𝗮𝗱 𝗮 𝘄𝗶𝘀𝗵, 𝘄𝗼𝘂𝗹𝗱 𝗶𝘁 𝗶𝗻𝗰𝗹𝘂𝗱𝗲.........


The opportunity to Job Shadow in your organisation?


If Job Shadowing already exists in your organisation,

𝗜𝗳 𝘆𝗼𝘂 𝗵𝗮𝗱 𝗮 𝘄𝗶𝘀𝗵, 𝘄𝗼𝘂𝗹𝗱 𝗶𝘁 𝗶𝗻𝗰𝗹𝘂𝗱𝗲.........


The opportunity to Job Shadow in your organisation?


If Job Shadowing already exists in your organisation,

𝗟𝗲𝘁 𝗺𝗲 𝘁𝗲𝗹𝗹 𝘆𝗼𝘂 𝗮 𝗹𝗶𝘁𝘁𝗹𝗲 𝘀𝘁𝗼𝗿𝘆


It's called The Ripple Effect - and sadly it has nothing to do with the chocolate bar

So you think customer service is all about common sense?

Well, think again…

Customer service is not about logic.

It’s about emotions. If it

Is customer service only for external stakeholders?

Think again.

We all know the importance of responding to customer queries quickly or risk losing them to

What caused this face?


Bad Service from my Dr's surgery last week!

Requested a repeat prescription on Monday via an online pharmacy I use

Received an

What caused this face?


Bad Service from my Dr's surgery last week!

Requested a repeat prescription on Monday via an online pharmacy I use

Received an

I just wrapped up a three-day assignment delivering Professional Customer Service Training for Field Service Engineers in 🇦🇺 Melbourne, and what an insightful

You want to give your team customer service training.

The challenge is time.

There's never enough of it. You've already got your hands full between

Many argue that technology is the future of customer service.

But here's the truth:
Customers want to speak to a person.

Sounds outdated? It's actually essential.

Study

𝐄𝐥𝐞𝐯𝐚𝐭𝐞 𝐘𝐨𝐮𝐫 𝐓𝐞𝐚𝐦'𝐬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐖𝐢𝐭𝐡 𝐭𝐡𝐞 𝐂𝐲𝐜𝐥𝐞 𝐨𝐟 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞
In our experience working with clients, many leaders talk about the importance of