Top Trending LinkedIn Posts about Customer Service

“Because true leadership? It doesn't arise from controlling the future. It arises from fully inhabiting the present.”

The obvious truth, shared by Bill Fox

Embracing the Constructive Power of Negative Reviews
In the landscape of e-commerce, negative reviews are often feared as potential brand damagers. Yet, these

I used to work for a parking management company.

Hidden customers made it a tricky business.

The obvious customer was someone who parked their car in

🚨 NEW OPPORTUNITY AVAILABLE 🚨

IBC Simply is looking for a new Supply Chain Coordinator!

Here’s a quick intro about us:

1 – We are experts

This was pretty wild. We asked 1,200 consumers if they had any clue what AI Agents are… only 30% knew! But get this—70%

Customer service teams have hidden customers.

Do you know yours?

A customer is anyone you serve. Hidden customers are groups who aren't normally thought of as customers.

For

#Customer #Service

You want to give your team customer service training.

The challenge is time.

There's never enough of it. You've already got your hands full between

🚨Is Agent Attrition Crippling Your Customer Service Team? 🚨

High agent turnover isn't just a headache—it's a budget-draining, customer-frustrating crisis that could put your

4 Examples of Great Customer Service

Procom Toronto is currently seeking a Customer Service Helpdesk Associate to be part of their team. If you are interested in learning more

Customer service is not just a department. It's a philosophy. Ferruccio Lamborghini knew this well. 𝗛𝗲 𝗯𝘂𝗶𝗹𝘁 𝗵𝗶𝘀 𝗯𝗿𝗮𝗻𝗱 𝗼𝗻 𝗶𝘁.

Here’s

HFCS is hiring a Full Time Warehouse Assistant

https://lnkd.in/gHh8Kn68

If you know someone who is looking for a supportive work environment and to be

𝗧𝗵𝗲 𝗣𝗼𝘄𝗲𝗿 𝗼𝗳 𝗦𝗶𝗻𝗰𝗲𝗿𝗲 𝗜𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀: 𝗟𝗲𝘀𝘀𝗼𝗻𝘀 𝗳𝗿𝗼𝗺 Four Seasons Hotels and Resorts 𝗠𝗮𝗰𝗮𝘂

Gogo Cheng, our founder, and I recently enjoyed celebrating our company

Every customer service team has KPIs.

Customer-focused teams use them differently.

Let's say a customer calls a contact center. They're on hold for just three

We recently flew out of SFO on United Airlines. We flew business class that had, ostensibly, access to priority check in.

I did 12 years in restaurant. I worked at Qdoba, Chipotle, Chinese restaurant, pizzeria.

I got my first job in IT because of my

Don't confuse rewards with recognition.

They are very different to customer service teams.

Rewards don't work. This is for a number of reasons:

1. Expected
Rewards are

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝘀 𝗹𝗮𝗰𝗸𝗶𝗻𝗴 𝗶𝗻 𝗺𝗮𝗻𝘆 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗮𝗻𝗱 𝗲𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 𝗶𝘀 𝗻𝗼 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻.

I see it every day- celebrations for simply doing the right thing.

Customer service apprentice, Louis Bienaime, is part of our team working on our housing maintenance contract for Croydon Council and is a great

Customer service isn’t a department.

It's an attitude that should permeate every aspect of your operations.

Delivering exceptional customer experiences doesn't just keep existing customers

Customer service has always been the last department to receive innovation

Heck, it's still not fully migrated to the cloud for many orgs

Customer Service Sin #1: The Witch’s Broomstick || training from Micah Solomon - Customer Service Consultant (that's me!) in Forbes

Customer Service Complaints: Best Practices And A Customer Feedback Strategy || When customers give you negative feedback... Forbes article by Micah Solomon -

Unlocking Business Success: Outsourcing Customer Care!
Unlock the secrets of successful business operations in this engaging video! Join Speaker_01 as they explore outsourcing non-core

Use This Secret Customer Service Technique to Boost Your Customer Retention and Loyalty || from Entrepreneur Media by me (Micah Solomon - Customer

💡 Customer Retention Beats Acquisition: The Untapped Goldmine of E-Commerce 💰

In the race to acquire new customers, many e-commerce sellers overlook

The Shocking Truth About My HVAC Experience!
Join us as we unveil the truth behind customer experiences in the HVAC industry! Our speaker shares

Customer Service Month is all about YOU!

Hear directly from our team about what customer service means to us and why we love serving

Customer Service Professionals: Ticket Categorization Dilemma

How should we approach categorization when multiple issues/inquiries are within a single support ticket?

Allow multiple categories per ticket.