Top Trending LinkedIn Posts about customer retention

"Customer Retention" isn't just a strategy.
It's an attitude.


If you don't value your customers because they matter...
If you don't respond to their queries because

I see brand owners making the same mistake time and time again.

That is...

Focusing solely on customer acquisition.

And

The key challenge? Customer retention. (Actually, the lack of it.) 😬

After helping 75+ DTC health and wellness brands in 4 years, I can

Customer retention isn't what it used to be. Are you keeping up?

The game has changed. Old tactics don't cut it anymore. Here's what

Customer retention comes in all shapes and sizes…but what we didn’t think it came from?

CX – specifically automating CX.

We thought everything negative

Customer retention comes in all shapes and sizes…but what we didn’t think it came from?

CX – specifically automating CX.

We thought everything negative

Customer retention isn't just about fancy tech or AI-driven analytics.

It's about creating a human connection in a digital world.

Your churn rate might

Controversial take: LTV is more important than ever.

Ok, to some it may not be that controversial.

But hear me out.


Recently, we

7 common pitfalls in scaling your SaaS startup
(And how to overcome them)...

1. Undervaluing Customer Feedback

Fix: Regularly collect

Think purchasing decisions happen in a linear sequence? Think again. Journey mapping exposes the customer's true non-linear path.

Use these 3 steps

....Or maybe it isn't.

Maybe your AOV has been flat for the past 6 months.
Maybe your subscription customers churn at 4 months.
Maybe your Customer

When did retention marketing stop at email marketing?

Almost all the so-called “retention agencies” these days are just Klaviyo workflow implementers.

When did retention marketing

If I were in charge of Retention Strategy at any health & wellness brand, here’s 5 things I’d do immediately.

1️⃣ Engage Consistently with

Customer acquisition isn't the only thing that matters in SaaS.
Let’s be honest.

Bringing in new customers is crucial.

But do

Nope. You can’t ignore the omnichannel future of retail. 🚫

Wondering how to nail it? Especially when today’s shoppers are a mixed bag? 🛍️

There are few people who know D2C CX better than Eli Weiss so he joined me on Experts of Experience to share his

Customer retention isn't a big deal.

Wrong.

In 2024, you can’t afford to have low retention levels.

Retention is your growth engine.

- A

Customer retention doesn’t matter.

Yet, it’s the key to growth.

Digital tools can transform how you keep customers loyal.

First,

Customer retention is the most important factor that decides a software's success.

With the increase in softwares and tools. It is important to understand

I’m a big fan of Pai Skincare, in fact I’ve been a customer for the last few years - here’s my take on

Customer retention is the cornerstone of B2B success. In this week's #TuesdayTips, fellow B2B CMOs share their top strategies to keep customers coming

95% of brand owners I speak with are highly passionate people.

They genuinely want to solve a problem at scale.

Money is just a metric

Customer retention is the new acquisition.

Acquiring new customers is great, but retaining them? That's where the real magic happens.

Think

Customer retention beats acquisition every time.

Chasing new customers won’t grow your business sustainably.

Retention is where long-term value lies.

Customer retention strategies are evolving rapidly. In this week's #TuesdayTips, B2B CMOs share what's working now:

🤗 Hug your customers (metaphorically)
🦸‍♀️ Make your clients

Customer retention doesn’t drive profit.

Loyal customers are supposed to boost profits, right?

But holding on to low-margin clients can actually

𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐫𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐢𝐬 𝐭𝐡𝐞 𝐛𝐚𝐜𝐤𝐛𝐨𝐧𝐞 𝐨𝐟 𝐚𝐧𝐲 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥 𝐌𝐒𝐌𝐄. 🤗

It’s more cost-effective to retain an existing customer than to acquire a new one.

You just received a churn notice from your customer.
Are you going to throw your hands up in the air or fight for

Customer retention isn’t a puzzle, it’s a conversation.

For SaaS businesses, this conversation is critical to survival.

How often do you genuinely engage with your

Customer retention: the overlooked goldmine in marketing.

While acquiring new customers is important, retaining existing ones is where the real value lies. Consider this: