Top Trending LinkedIn Posts about Customer Journey Mapping

𝐑𝐞𝐝𝐞𝐟𝐢𝐧𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲𝐬.
Customer Journey Mapping is the strategic approach embraced by every forward-thinking marketing professional. It maps out the customer’s interaction with your

☠️ Journey mapping is dead ☠️
 
More and more companies are evolving their journey mapping practice into one of journey management. As these companies

Brittany Fox Customer journey mapping wizard and has family that live in the town with the last ever blockbuster video.

But, maybe just

Mapping the Customer Journey: A Product Strategy Game Changer 🗺️🚀

In the fast-paced world of IT, understanding the customer's experience is key to delivering

eCommerce customer journey mapping is simple.

There are only 5 journeys your customers are on. Here's how they work:

#1 The Prospect Journey:

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Don't miss out on our virtual workshop where you'll learn to create Mode Maps that drive customer loyalty and value.

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We recently lost a pitch for a customer journey mapping project because our methodology is to do assumptive journey maps first, before doing

One of the first discussions in my ADMA Customer Journey Mapping course is to try and define exactly what a Customer Journey Map

🚀 Topic 4: The use of customer journey mapping to identify pain points and opportunities for improvement. | Article 2: Introduction to Customer

🌐 Master Customer Journey Mapping with RACE! 🌐

Dive into the art of creating an actionable customer journey map using the RACE

How Customer Journey Mapping Unlocks Personalised B2B Experiences.

https://lnkd.in/eiEQqByx

Mapping the Customer Journey with AI

Here's how AI is revolutionizing customer journey mapping:

✅ Uncover hidden touchpoints
✅ Automate segmentation
✅ Real-time journey mapping
✅ Unmask customer

🚀 Unlocking Customer Success: The 5-Step Customer Journey Mapping Process 🚀

In today’s hyper-competitive market, understanding your customer's journey is the key to delivering

A Simple Framework for Customer Journey Mapping (#CJM)


Today, I want to take a step back and revisit the 5E Framework, a fantastically simple

Using AI to Redefine Customer Journey Mapping in GTM

I have now had two conversations with two amazing Customer leaders in the last few

Pro tip: Customer Journey Mapping.

It’s a game-changer for product development.

It’s pretty simple:

1. Map out every step your user takes.
2. Identify pain points and

What would I do if I were mapping a customer journey from scratch?

(Someone asked me)

My answer:

1. Set clear objectives - understand what you

Customer journey mapping can unlock a lot of value for your business, and it doesn't have to be difficult or expensive.

I recently attended

Customer Journey Mapping 101

Learn the 5½ steps of the DARMA method

I didn't invent customer journey mapping.

If anything, I was late to the

AI and the Future of Customer Journey Mapping

As we wrap up the week, let’s delve into how AI is revolutionising customer journey mapping.

The best insights about customer journey mapping:
(that all turned out to be true)

↳ It's not just about touchpoints.

Understanding

Customer Journey Mapping is the foundation of customer experience management. But what do you build on that foundation?

In Episode 4 of CXPRESSO Caffeine

🚀 Are you leveraging customer journey mapping to its full potential?

Understanding the customer journey is crucial for optimizing interactions at every touchpoint.

🚀 Are you truly leveraging customer journey mapping in your marketing strategy?

Understanding the customer journey is crucial for effective segmentation and targeting.

Customer Journey Mapping: Unlocking the Path to Success

Did you know that 70% of buying decisions are made based on the customer journey?

Understanding this

🚀 Are you effectively mapping your customer's journey?

Understanding the customer journey is essential for tailored marketing strategies.

Here are some actionable steps

Why is customer journey mapping so hard, so slow and so expensive? And with that research, how do you actually connect it to

Customer Journey Mapping: Strategically improving user experience from awareness to purchase.

Define Your Customer Persona
Begin by creating detailed customer personas that represent your target

Customer journey mapping could be challenging.

This is how I get it done in a few minutes using AI.


I created a 2-step ChatGPT workflow...

𝗧𝗵𝗲 𝗜𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝗰𝗲 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗽𝗽𝗶𝗻𝗴

Have you ever wondered why some leads never convert or why some customers drop off at certain points