Top Trending LinkedIn Posts about CSM

CSM, get out of the hamster wheel before you burn out.

❌ Stop fire-fighting
❌ Stop with check-in calls
❌ Stop reacting to your inbox
❌ Stop

CSMs make these 5 mistakes when advocating for change:

1️⃣ Focus on the pain the problem causes you
2️⃣ Not measuring the size of

The way we onboard CSMs is broken.

Too much:

🏭 our company
🤖 our product
🛠️ our process

Too little:

👨🏼‍🦱 who we serve
🤖 how we serve

CSMs... here's a fantastic opportunity to work with Breana Timlin, an outstanding member of the Ed-tech Leadership Collective. Check out the description below

CSMs, have you considered that using Success Plans for expansion deals may actually be killing your deals?

Or have you considered using a

CSM friends - come work with a great organization (and me)!

CSM, are you struggling with job satisfaction?

Read this.

When I ask CSMs who are struggling with job satisfaction and motivation why they chose this

CSMs are always time-poor, but that doesn't have to be you...

🔓 Unlocking revenue starts with effective time management ⏰

I quickly wanted to share

CSMs can unlock more growth opportunities than your top sales reps.

Here's why they're your secret weapon:

🤗 They have the customer's trust
🎯 They

CSMs can unlock more growth opportunities than your top sales reps.

Here's why they're your secret weapon:

🤗 They have the customer's trust
🎯 They

CSM, urgency is a superpower 🦸

At the start of the customer journey, urgency is everywhere. The marketing team automate like pros. The sales

CSM, struggling to get customer buy-in?

It's time to transform your conversations with RADPAC.

As a Customer Success Manager, you’re often navigating tricky negotiations.

🛣️ success

CSM’s should be paid as much as sales (you can’t change my mind)


In 2024 everyone cares about retention; that is literally all every

CSMs, there is only a quarter left in 2024 for you to become ‘more strategic’ & hit NRR targets…So what should you do????

➡️ Talk

CSM, do you want to be more strategic?

The answer lies in one word: preparation.

Being strategic as a CSM is no easy feat.

CSMs - If your customer calls aren’t driving results, you miss out on career growth...

Is every customer call just a checklist item for

CSM's...I love you but...

Damn 😩. Everyone has their QBR limit!

Tech consolidation has been the "in thing" for the best part of 5-ish

CSM's...I love you but...

Damn 😩. Everyone has their QBR limit!

Tech consolidation has been the "in thing" for the best part of 5-ish

CSMs, please repeat after me:

Customer success is not a high NPS
Customer success is not a high CSAT
Customer success is not a low CES
Customer

CSMs, your customers’ success is not limited by their use of your product.

It’s limited by their skills and knowledge.

They may have “adopted”

CSMs are not the magic wand to fix all your retention problems.

It's time for a reality check. 👇

CSMs are invaluable, but they're not

CSMs, do you want to gain your leadership's favor?

Here’s what you need to do:

Create a report that contains a breakdown of your

CSMs: Ready to Crush Your Q4 Retention Goals? 🚀

Q4 isn't just another quarter — it's your make-or-break moment.

Why? 🤔

- Customers are

CSMs are not the magic wand to fix all your retention problems.

It's time for a reality check. 👇

CSMs are invaluable, but they're not

CSMs, your job is not to talk your customers into buying renewals, expansions, and upsells.

It's to deliver so much value that growing demand

CSMs, are you curious about what sets rockstar CSMs apart? 🎸

The difference between just "doing the job"

and being the rockstar CSM,

is

CSMs, your net value depends on your revenue impact.

Your revenue impact depends on your ability to deliver customer value.

Your ability to deliver

CSMs, never rely on your customers being aware of all the value they get from working with.

Instead, use every opportunity to actively demonstrate

CSMs, have you ever thought about making an industry pivot? 🤔

If you have, you're not alone.

It's normal to want to switch industries.

To

CSMs, please repeat after me:

Customer Success is not a high NPS
Customer Success is not a high CSAT
Customer Success is not a low CES
Customer