Steven Van Belleghem LinkedIn Posts

I came across an insightful study by Zendesk on consumer expectations regarding AI. These are my personal key takeaways from the findings of

A Diamond in the Rough has been released on Friday! I'm absolutely thrilled about it.

This is the book I've always wanted to write. It's

Great idea! The Marathumb Challenge.

Saucony, an American brand of athletic footwear and apparel (that dates back to 1898!), is launching a six-week contest

This was maybe the best 'Day after Tomorrow' story from all of our nexxworks tours.

I recently had the privilege of witnessing what

Empathy in Leadership: Walking a Mile in Users' Shoes

Brian Chesky, CEO and Founder of Airbnb, is a great example of a leader

In de 28e aflevering van ZIGT op Marketing spreken Rien en Thijs met Steven Van Belleghem.

In deze aflevering hebben we het over

Redefining Excellence: The Quest for a 6-Star Experience, or 7, or 8...

A 5-star rating doesn’t always mean a property on Airbnb is amazing, it’s

Three Key Customer Experience Lessons from Airbnb's Brian Chesky

In my recent deep dive into Airbnb's customer experience philosophy, I've been particularly inspired by

Three Key Customer Experience Lessons from Airbnb's Brian Chesky

In my recent deep dive into Airbnb's customer experience philosophy, I've
been particularly inspired by the

Great memories to one of the best conferences in Europe: the UBA Belgium Trends day. It was such an honor to be part

End (or start) every meeting with a positive customer story.

It's easy to get caught up in all the things we need to improve,

The stage entrance every speaker dreams of! UBA Trendsday!

I love the three questions Trader Joe's is asking people who apply for a job:
1. Do you posses a sense of adventure?
2. Do

GenAI in Customer Relations? It's about TRUST and TRANSPARANCY

A survey (December 2023) by Forrester uncovered that only 29% of the people trusts information

Hoe ziet mijn ideale customer experience eruit vroeg Maxime Dehulster voor UNIZO Oost-Vlaanderen

Mijn eerste carpool Karaoke (zonder karaoke) interview 😉

Op 5 juni

One of the best ways to establish your brand AND help your customers is by being a facilitator of knowledge. And branded podcasts

Strategic Growth: Focus on Love, Not Just Numbers

In the early stages of Airbnb, Brian Chesky (CEO and founder) focused on cultivating a

🚀 Exciting Announcement! 🚀

🎓 Calling all innovators and lovers of customer experience! Registration is officially OPEN for the 2024 nexxworks Never Normal Masterclass! Join me and

Adobe's incredible employee engagement score of 86% speaks volumes about its outstanding culture. Honors like Forbes' Best Companies to Work For show they're

I wanted to share some interesting insights and statistics from the 2024 edition of The Verge’s and Vox Media’s study on how adult