Steven Van Belleghem LinkedIn Posts
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@stevenvanbelleghem
In today’s world, customers have the highest expectations from brands, and fortunately for brands, AI is a powerful tool to help meet those
@stevenvanbelleghem
Als lid van de Raad van Bestuur van Plan International Belgium nodig ik jullie graag uit naar de Gala avond op 3 December.
Het
@stevenvanbelleghem
🎙️ Om als ruwe diamant een stralende diamant te worden, heb je geen grote investeringen of transformaties nodig, maar focus je beter op de
@stevenvanbelleghem
In today’s world, customers have the highest expectations from brands, and fortunately for brands, AI is a powerful tool to help meet those
@stevenvanbelleghem
🌳If Taylor Swift is the celebrity most focused on great CX, then Coldplay may very well be one of the most sustainable celebrity
@stevenvanbelleghem
Managing Expectations is key to a great customer experience.
Organizing failure through poor communication is a common pitfall for many companies. Swipe through
@stevenvanbelleghem
Great to share the stage again with Peter Hinssen during our two day nexxworks masterclass. Thanks to our 85 participants in this two
@stevenvanbelleghem
10 years of nexxworks ! Can’t believe it’s already been 10 years.
Yesterday we celebrated this moment with more than 200 of
@stevenvanbelleghem
On September 9 I'm speaking at Sprinklr's #CXWISE24, a large virtual event about AI and CX.
I'm very proud to share the virtual stage
@stevenvanbelleghem
Swipe through these slides to discover 8 ways how luxury hotels create a great customer experience.
1. Embrace the role of a Chief
@stevenvanbelleghem
Should we sell our tech stocks?
Time for a new episode of RADAR, our monthly nexxworks podcast. In this episode Peter Hinssen talks about
@stevenvanbelleghem
I'm always trying to discover new customer experience examples around the world. So, I decided to create this longer read with 7 great
@stevenvanbelleghem
The power of the brand with (probably) the strongest customer connection in the world.
@stevenvanbelleghem
Another wonderful example of Disney magic. Check out how the characters interact in a super human and empathic way with Thomas.
@magicwiththomas
@stevenvanbelleghem
The Japanese supermarket chain AEON recently implemented an artificial intelligence (AI) system, known as "Mr Smile," in order to “standardize” the smiles and
@stevenvanbelleghem
I love the philosophy of Trader Joe's ; it's a great example of the 'Top Gun Effect', as I describe it in 'A
@stevenvanbelleghem
Finally, Customer Satisfaction is improving
The main reason is technology. AI improved the speed and quality of customer support significantly in the past years.
@stevenvanbelleghem
A free product for your privacy: this hotel concept gives a complete new meaning to this approach :)
@stevenvanbelleghem
It's one of my favourite parts in my keynote: the open door button philosophy.
