nickmehta LinkedIn Posts
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@nickmehta
B2B LTV (lifetime value of a customer) is always understated because it misses the impact of people.
People at your customer go on to
@nickmehta
I had a call with an early-stage entrepreneur today who asked me a question I get frequently: "When you're creating a new category,
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What’s the ROI of Customer Success? Well, the correlation between Net Retention Rate (NRR) and the Enterprise Valuation of your company is REAL
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Cold water: The last decade+ in SaaS made all of us feel like we were better than we were. The future is about
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“Tell me what you want, what you really really want”
-Spice Girls; also me when giving career advice
I’ve had the fortune of speaking to
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One of the best movies of all time, IMO, is Groundhog Day.
In the film, Bill Murray’s Phil Connors character relives the same 24
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I had the privilege of joining Jason M. Lemkin, SaaStr Co-founder/CEO, to answer some of the common questions I get about #CustomerSuccess. As
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“Ask for money, get advice. Ask for advice, get money twice.”
That lyric from Pitbull 🐾 is only semi-relevant to this post, but it’s
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I woke up to a shock: the black-haired blob headlined below is me!
The Information chose me among the Very Best Executive Coaches alongside Fred
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As many of us decompress from the drama of an incredible Taylor Bowl 🏈(congrats Chiefs fans 👏🏽 and sad for 9er fans 😢),
@nickmehta
As we get ready for the Taylor 🎤 Bowl 🏈 and hopefully a proposal on the field after the game, let's talk business
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This week is Gainsight launch week at RingCentral 🚀 👩🚀 !
We're so excited to bring a best in class customer success platform
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"And when we go crashing down, we come back every time
'Cause we never go out of style"
One of the promises of SaaS is
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In a bubble 🫧, there is a temptation to throw out every business “best practice” from previous eras. Bubbles make us all feel
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Like any SaaS vendor that is awake right now, a huge chunk of our roadmap at Gainsight is now leveraging Generative AI.
But with
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Digital #customersuccess is NOT just for SMB clients. Say it louder for the people in the back! 👏🏽
In the beginning of the
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Digging the data Vendr is publishing on SaaS trends. Ryan Neu (CEO) spoke as a keynote at our Pulse conference earlier this year.
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As a follow-on to yesterday's post on fragmented customer engagement in SaaS, there is another big Customer Experience problem from all vendors (including
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“I’m not getting the value I want from your product.”
Words in a perfect world, your customer should never say. And one of
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Inspiring dinner last night with 5 public company CCOs and many late stage privates.
Our icebreaker was "are you an AI optimist or pessimist?"
