Colin Shaw LinkedIn Posts

I once attended a Tony Robbins seminar where I walked over hot coals. The experience taught me that if you believe you can

Decision-making plagues large corporations. It’s like trying to turn an oil tanker around. Corporate processes often inhibit speed, and striving for consensus can

Is surge pricing a game-changer or a deal-breaker for customers? Surge pricing, often seen in ride-share services like Uber and Lyft, takes advantage

Dynamic pricing is a powerful tool for many businesses. It can be applied to products, services, and even food and beverages. From happy

YOUR OPINION: As I’ve been thinking about my recent Disney visit and their Genie+ system, I’m caught between two schools of thought. First,

Surge pricing can make customers feel ripped off, creating a negative #CustomerExperience. I felt this firsthand with a high cab fare during a

In my last corporate role I was forced to navigate office politics so much that when asked what I did for work I

Artificial Intelligence (AI) has transformative potential for Customer Experience. But how do humans fit into this new landscape?

There are complementary roles between humans

Artificial Intelligence (AI) is revolutionizing customer experience, but it's essential to balance it with human interaction. Ali Cudby emphasizes that AI should complement,

RAVE ALERT: One thing I love about running my own company is the freedom to do what I want. But that's also the

I am constantly asked, 'What is the future of AI in #CX?' If you'd like to know the answer to this critical question,

Letting go of customers that don't fit your brand or future vision is sometimes the best strategy for long-term growth. But how do

Zendesk has recognized 'The Intuitive Customer' podcast as one of the top customer experience podcasts on the market. Their favorite part is how me

Did you know emotional intelligence has a 58% influence on job performance and that 90% of top performers boast high EQ scores? As

Reflecting on my time running call centers, I realized that not everyone was suited for direct customer interactions. When we restructured our team

RAVE ALERT: If you haven't seen this video, you must watch it. If you have, take a moment to watch it again—you'll thank

Getting over the hype of AI to look at the pitfalls and opportunities AI brings to the Customer Experience

Empathy in customer experience is more involved than assuming you can recognize what they're feeling. You have to truly understand the emotional state

Got a burning question or a fresh idea you think Ryan Hamilton and I should tackle on The Intuitive Customer?

Share your thoughts

Marketing ethics can be a tricky terrain. Is it ethical to create urgency when there’s none? It's a fine line between ethical scarcity