Colin Shaw LinkedIn Posts
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Understanding your customer’s emotions has a significant impact on the success of your company and requires more than mere intuition; it needs a
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Discover the "hidden impact" on your #ROI through effective customer experience management in this podcast episode.
Emily Davidson's ‘In a Pickle’ question about
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Embrace the philosophy that 'None of Us are as Clever as All of Us.' We're inviting innovative thinkers to submit their ideas for
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Have you ever heard of 'Mental Accounting?’ In this blog, I teach you how subtle psychological factors like framing purchases and choosing payment
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RANT ALERT: I've battled with weight all my life, so I LOVE the fact that so many restaurants now have calories on their
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My wife, Lorraine, and I are taking a cruise to India! It wasn’t cheap, so we spent some time discussing how much we
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Do you have a vacation fund? Do you categorize your spending? Have you ever heard of mental accounting? It has a surprising influence
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We start strong and begin by discussing the critical balance between rational transactions and
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Ethics in leadership isn't just about making the 'right' choices; it's about navigating the gray areas with integrity to create a positive #WorkCulture.
In
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New #TechnologyTrends make way for more sophisticated customer experiences. But are we actually improving our #Customer experience in the process?
These articles can
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RAVE: I was delivering a speech at a #PublicSpeaking event at The Marina Bay Sands in Singapore and I came across this great
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There's a fine line between helpful personalization and privacy invasion in business strategies. Although consumers do enjoy a more tailored experience, it can
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Personalization is a key element to #BusinessGrowth today. However, getting too personal with customer advertisements can put a lot of people off.
Ryan Hamilton
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Unlock the competitive edge you need! Stay ahead with exclusive business leadership insights delivered straight to your inbox. This month in the newsletter:
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The "Jobs to Be Done" framework by Eckhart Boehme, reveals the reasons why customers choose your products over competitors.
He shares intriguing concepts
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RAVE: During a training session, I shared a company brochure with a new team member to show them what #CX really is. What
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Have you ever wondered why we choose the brands we do?
I recently bought a branded wallet to hold my credit cards. As we
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In this #Podcast episode Ryan Hamilton and I dive into the profound impact of customer emotions on business outcomes.
Eckhart Boehme, Founder of
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To maintain #BusinessGrowth in our modern digital world, you have to stay ahead of online fraud.
This #Podcast episode highlights some alarming statistics:
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Whatever your #Career may be, a focus on #Management and #LeadingOthers will require #WorkingWithOthers. And if you are in the position to grow